FREQUENTLY ASKED VACATION RENTAL AGREEMENT & RESERVATION QUESTIONS

FOR FULL TERMS AND CONDITIONS FOR THIS RESERVATION, PLEASE SEE THE LINK NEXT TO THE CHECKBOX BELOW.  

RESERVATIONS: The property is managed by BlueStar Real Estate, a local Real Estate Company. Rental payments are processed by BlueStar through Ascent.

PAYMENTS: Payments. At the time of booking, 1/2 of the total cost (including all fees and tax) will be due. The remaining balance will be scheduled to be automatically charged to your payment method 24 hrs before your scheduled check-in.  Note: If you purchase Travel Insurance through our Website, the full amount of the Travel Insurance cost will be due at the time of booking and it will be added to your 1st payment. If your reservation is booked or same day check-in, all reservation costs will be due at booking..

E-SIGN REQUIREMENT: Once you book your reservation online, you will receive an email with a link to complete and sign the required Vacation Rental Agreement. If your reservation is for a same day check-in, please note that completion of the Rental Agreement is required prior to your arrival at the property in order for your keyless access code to be activated for check-in. 

OFFICE: Our office is local and nearby, but we do not have an office on site at this property. Our office location: BlueStar Real Estate, 8840 Market Street, Unit 110, Wilmington, NC 28411. 

CANCELLATION POLICY: Cancellations. See Direct Booking Cancellation Policies Below: (Please note: Cancellation policies may vary for group room block reservations and reservations made through external booking platforms – ie. Expedia, Airbnb, etc.) 

If you cancel your reservation greater than or equal to 30 days prior to your scheduled check-in, you will receive a full refund minus the cancellation fee as indicated in our policies at the time of your booking. ($74 for a Standard Suite, $148 for a Double Adjacent Suite, and $199 for a Triple/Trio Adjacent Suite)

If you cancel your reservation 14 to 29 days prior to check-in, you will be responsible for 50% of the reservation cost (the full amount of your first payment or half of the total reservation cost whichever is greater)

If you cancel your reservation less than or equal to 13 days prior to your scheduled check-in, you will be responsible for the full cost of the reservation, including your final payment normally scheduled to be charged to your payment method on file the day prior to check-in. If canceling a reservation where the final payment is still due, the payment will be processed on the day of cancellation. This cancellation policy applies to reservations booked directly through the website or by phone. 

Cancellation Fees: $74.00 for standard units, $148.00 for adjacent double units, and $199.00 for adjacent triple units. Please note that the cancellation fee is not an additional fee added to your booking, it is a fee that will be retained if the reservation is canceled. NOTE: Travel Insurance may provide coverage for losses incurred by Tenant/Guest in the event of a cancellation or trip interruption. BlueStar Real Estate works with Generali Travel Insurance, an industry leader in vacation travel insurance. It is the sole responsibility of the guest to purchase travel insurance if they wish to protect their vacation investment.

TRAVEL INSURANCE. Travel protection has been made available with your reservation. The Plan includes coverage for the loss of your prepaid, non-refundable trip costs if your trip is canceled or interrupted due to certain unforeseeable events. We offer travel protection as a way for you to help protect yourself and your trip investment. Outstanding reservation costs are not eligible for reimbursement at the time of cancellation and the cost of the Plan is not eligible for a full refund outside of the Plan’s free look period. Terms and conditions apply; please read your Plan documents carefully and contact Generali Global Assistance with coverage questions.

Link to view complete Travel Protection Plan https://www.csatravelprotection.com/certpolicy.do?product=G-330coast

(G-330Coast) Plan Details (Enter any date, then Select your state of residence, then hit the View Terms & Conditions button) 

The plan cost includes the travel insurance premium and assistance services fee. Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see link to Important Disclosures.

 

GUEST CONTACT INFORMATION: Please be sure you provide BlueStar Real Estate your direct phone number and email address where we can reach you both prior to and during your stay.

WHAT WE PROVIDE: What we provide. We provide bedding/bed linens, bath towels, hairdryer, kitchen cooking essentials (dishes, silverware, cookware, toaster, keurig coffee maker), and a single/travel size supply of k-cups and condiments, dish soap, laundry soap, toilet paper, trash bags, and shampoo/conditioner/bath soap/lotion. Irons are also available upon request.

SMOKING: Smoking & Vaping. This is a smoke free property.

PETS: With the exception of our designated pet friendly suites, this is a pet free property. Any pet staying at the property must not be left unaccompanied in your unit, and must be on a leash at all times while on the property.  In our Pet Friendly Suites if you are bringing a 2nd Pet, there will be an additional fee for the second pet. You are required to notify our office if you are bringing a second pet by checking the box and paying the fee at check-out on our website, or contacting our office prior to arrival. Depending on your booking platform this may be paid at the time of your booking or prior to your arrival. There is a two pet maximum; however, we will consider special requests for additional pets on a case by case basis. 

UNAUTHORIZED PETS: If you are not staying in one of our four pet friendly suites and you have not notified us that you will be bringing a Service Animal and you have a pet in your suite during your stay, a $500 unauthorized pet fee will be billed to your account.

PARKING: Parking is property specific. See Full Terms and Policies for your rental unit for parking policies. 

EV VEHICLE CHARGING: EV Charging is property specific. See Full Terms and Policies for your rental unit for EV Charging policies. 

CHECK-IN. Check in is simple and contactless: You can check in anytime after 4 PM on your check-in date. You will receive a keyless entry smart lock code which you will use to access your suite at check-in. Our office is nearby, but we do not have an office on site so please call or email us with any questions you may have. Unfortunately we cannot accommodate early check-in requests during the months of April through September. Please DO NOT attempt to use your keyless access code prior to 4pm because it will cause the lock to send out a Tamper Alert and your code will be deactivated. If your code is deactivated because you attempted to enter your suite prior to your check-in time a $50 code reset fee will be billed to your account.

CHECK-OUT. Check-out is by 10 AM and it’s simple and contactless. Upon booking, you will receive an email with instructions and a code you can enter into your keyless access smart lock which will notify us when you have checked-out of your suite.

FOR FULL TERMS AND CONDITIONS FOR THIS RESERVATION, PLEASE SEE THE LINK NEXT TO THE CHECKBOX BELOW.